In such cases, the user should contact the bank to which the money was transferred and remind the bank that the money has not reached Abshir's account.
According to the Abshir platform, users can withdraw money from Abshir and pay up to 24 months for renewal.
Abshir's explanation came after a Saudi citizen complained that he had transferred money from his bank account four times to renew his domestic worker's iqama through Abshir, but the money went out of his bank account but did not reach Abshir.
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